Customer Success Manager
Customer Success Manager
Join Artion and Build the Next Category Leader
Artion is on a mission to reinvent how companies manage safety inspections and compliance. Our platform connects companies with inspection bodies and automates the entire inspection lifecycle — helping organizations stay compliant, reduce administrative burden, and improve safety across their buildings and assets. The market is large, fragmented, and ready for transformation — and Artion is positioned to lead that change.
We’re now looking for a high-performing Account Executive to help accelerate our growth by winning new customers and expanding our presence in the market. This is a unique opportunity to join early, own a market, and become one of the key revenue drivers in a fast-growing SaaS company.
If you thrive on customer relationships, improving processes, and driving real customer impact in a fast-growing SaaS company, you’ll feel right at home.
Your Mission 🚀
As a Customer Success Manager at Artion, you will guide customers throughout their entire journey from onboarding to long-term partnership, while identifying opportunities for expansion.
What You’ll Do
Build the Customer Success Team: Build the function from the ground up, hire, mentor, and inspire a high-performing team, ensuring efficiency and customer satisfaction.
Own the Entire Customer Journey: Oversee the full lifecycle from sales handover and onboarding to adoption, retention, and growth.
Deliver Impactful Onboarding: Guide new customers through a smooth onboarding process to achieve early value.
Build Strong Customer Relationships: Act as a trusted advisor and primary contact for key accounts with proactive support, check-ins, video calls, and occasional on-site visits.
Drive Customer Value and Expansion: Understand customer goals and identify opportunities for upselling and cross-selling by demonstrating additional value.
Develop a Scalable Customer Success Function: Establish processes, playbooks, and best practices to support future growth.
Collaborate Cross-Functionally: Work closely with Sales, Product, Engineering, and Marketing to ensure a seamless experience and product improvements.
Deliver Training and Guidance: Empower customers and inspectors to adopt the platform through demos, workshops, and hands-on guidance.
Operate with Structure: Track customer health, engagement, and outcomes with clear reporting and visibility in HubSpot.
Who Thrives in This Role
Experienced SaaS Customer Success Professional:
- 5–7 years of Customer Success experience in B2B SaaS sales
- Proven experience in building a Customer Success team from scratch
Customer-Centric Operator: Care about customer outcomes and helping organizations succeed.
Builder Mentality: Enjoy creating processes and shaping how Customer Success operates.
Strong Communicator & Relationship Builder: Communicate clearly with your customers, senior stakeholders or internally with colleagues.
Commercially Minded: Identify growth opportunities and connect customer needs with business value.
Organized & Process Oriented: Structure customer journeys, manage multiple accounts, and build scalable workflows.
Result-Oriented: Strive towards personal and team targets, while continuously look for ways to make you work more efficient and effective
Tech Savvy: Skilled with HubSpot and AI-first mindset.
Startup/Scaleup Mentality: Thrive in fast-moving environments with ownership and visible impact.
Languages
- Fluent in Dutch and English
- French is a plus
Why This Role Is Exciting
- Founding Customer Success Role: Shape the entire function and define customer support.
- Real Ownership: Directly impact retention, satisfaction, and expansion.
- Fast-Growing SaaS Company: Your ideas quickly translate into real impact.
- Career Growth: Opportunity to build a Customer Success team.
- Meaningful Impact: Help companies stay safe, compliant, and efficient.
What Success Looks Like
- You successfully onboard and adopt the platform to customers
- You ensure high customer satisfaction and strong long-term relationships
- You consistently identify and close expansion opportunities
- You create clear Customer Success processes and playbooks
- You become a trusted advisor and serve as the main point of contact for key Accounts
You help establish Artion as the go-to platform for inspection management
What You Can Expect
- Competitive salary
- High-impact role with real ownership
- Opportunity to help scale a category-defining SaaS company
- Collaborative, ambitious team environment
If you’re a top-performing Customer Success Manager from a SaaS scaleup who wants to shape the future of customer success, drive impact for customers, and build a high-performing team, we’d love to talk.
Send your CV and cover letter to people@artion.eu
We look forward to writing a success story together!